Got Questions?
We've Got Answers.

The minimum age to register and play at jiliapk is 21 years old, in line with Philippine gaming laws and PAGCOR guidelines. We conduct age verification at registration and may request supporting documents (such as a government-issued ID) at any point. Accounts found to belong to underage individuals will be immediately closed.

Go to the jiliapk Login page and click Forgot Password. Enter the mobile number linked to your account and you'll receive an OTP. Use that OTP to verify your identity, then set a new password. If you no longer have access to your registered mobile number, contact our 24/7 support team for assisted account recovery.

No. jiliapk strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different mobile numbers, email addresses, or payment methods — is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any pending winnings being forfeited.

KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your account, go to Profile → Verify Identity, and upload a clear photo of a valid Philippine government-issued ID (SSS, UMID, PhilHealth, driver's license, or passport). Verification is typically completed within 24 hours. Fully verified accounts enjoy higher withdrawal limits and faster processing.

jiliapk supports the following deposit methods for Filipino players:

• E-wallets: GCash, Maya (PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card (Visa/Mastercard debit linked to a Philippine bank account)

Please note: credit card deposits and cryptocurrency are not accepted on jiliapk.

The minimum deposit at jiliapk is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary slightly depending on your bank, but are generally set at ₱200. There is no maximum deposit limit for standard accounts, though higher amounts may trigger additional verification steps.

GCash and Maya deposits are typically credited to your jiliapk account instantly or within a few minutes. Bank transfers may take 15 minutes to 2 hours during business hours, and up to the next business day for transfers made on weekends or Philippine public holidays. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number.

jiliapk does not charge any fees on deposits. However, your bank or e-wallet provider (GCash, Maya) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule.

Log in to your jiliapk account, go to Wallet → Withdraw, select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your account is KYC-verified before submitting your first withdrawal request — unverified accounts cannot process withdrawals.

Processing times at jiliapk are as follows:

• GCash / Maya: 1–3 hours (most are processed within the hour)
• Bank Transfer: 1–3 business days depending on your bank

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. Our finance team processes requests daily, including weekends, but bank clearing times are outside our control.

The minimum withdrawal at jiliapk is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is a daily withdrawal limit that varies by account verification level — fully KYC-verified accounts enjoy the highest limits. Contact support if you need to request a limit review.

Common reasons for a declined withdrawal at jiliapk include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment method name, or a pending security review. Check your account notifications for the specific reason, or contact our support team for clarification. We aim to resolve all withdrawal issues within 24 hours.

jiliapk offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and structure may vary — check the current promotions page after logging in for the latest offer. All welcome bonuses are subject to wagering requirements before winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the full bonus terms before claiming any offer at jiliapk.

If you have a valid jiliapk promo code, go to Wallet → Deposit and look for the promo code field during the deposit process. Enter your code before confirming the deposit. Promo codes cannot be applied retroactively to completed deposits, so make sure to enter the code before you confirm. Each promo code can only be used once per account.

Yes, most jiliapk bonuses have an expiry period — typically 7 to 30 days from the date of activation, depending on the specific promotion. If the wagering requirement is not met within the validity period, the bonus and any associated winnings will be forfeited. Check the individual bonus terms in your account for the exact expiry date of each offer.

jiliapk offers a wide selection of games popular with Filipino players, including:

• Slots — hundreds of titles with varying themes, paylines, and RTP rates
• Bingo — fast-paced bingo rooms with real-time multiplayer action
• Boom Legend — an exciting fishing-style arcade game
• Multi Bet — place multiple wagers across different game outcomes simultaneously
• Live Casino — live dealer baccarat, roulette, and more

All games at jiliapk use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. RTP (Return to Player) is the percentage of total wagered money that a game pays back to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. RTP is a long-term statistical average — it does not guarantee results in any individual session.

Yes — jiliapk is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile interface is responsive and touch-friendly, so whether you're in Makati, Cebu, or Davao, you can enjoy a smooth gaming experience on the go.

If a game freezes or disconnects during a session at jiliapk, try refreshing your browser or clearing your cache. Most games automatically resume from where they left off when you reconnect. If a bet was placed but the result was not recorded, our system logs all game rounds — contact support with the approximate time and game name, and our team will investigate and resolve the issue within 24 hours.

jiliapk uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We follow strict data protection practices aligned with Philippine privacy laws. For full details, see our Privacy Policy.

To enable 2FA on your jiliapk account, go to Profile → Security Settings → Two-Factor Authentication and follow the on-screen instructions. You'll receive a one-time PIN via SMS each time you log in from a new device. We strongly recommend enabling 2FA to add an extra layer of protection to your account, especially if you use jiliapk on shared or public devices.

If you suspect unauthorized access to your jiliapk account, act immediately: change your password, then contact our 24/7 support team to request an account freeze while the issue is investigated. Do not share your password or OTP codes with anyone — jiliapk staff will never ask for your password. Review your recent transaction history and report any suspicious activity to our security team right away.

Log in to jiliapk, go to Account Settings → Responsible Gaming, and select Deposit Limits or Loss Limits. Choose a daily, weekly, or monthly cap and confirm. Limit reductions take effect immediately. Increases require a 7-day cooling-off period to prevent impulsive decisions. All responsible gaming tools are free to use. Remember: gambling is addictive. Know when to stop.

You can request self-exclusion via Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team directly. Self-exclusion options range from a temporary cool-off (24 hours to 6 weeks) to permanent exclusion. Once activated, you will not be able to log in, deposit, or place bets for the duration of the exclusion period. This cannot be reversed mid-period. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, please reach out for help. jiliapk supports PAGCOR's responsible gaming initiatives and encourages players to seek professional support when needed. You can also use jiliapk's built-in self-exclusion and limit tools at any time — visit our Responsible Gaming page for the full list of available tools. Gambling is addictive. Know when to stop.